FAQ

Frequently Asked Questions

Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.
Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history.

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Applicants must have current photo identification and a valid social security number.

Applicant’s monthly household income must exceed three times the rent. All income must be from a verifiable source.  Unverifiable income will not be considered.

Applicants must receive positive references from all previous landlords for the previous 5 years.

Applicant may not have any evictions or unpaid judgments from previous landlords.

Applicant must exhibit a responsible financial life.  Credit score must be a minimum of 600.

A background check will be conducted on all applicants over 18.  Applicant’s background must exhibit a pattern of responsibility.

Occupancy is limited to 2 people per bedroom.

 

***In the event of multiple applicants, tenancy will be granted to the most qualified, based on the above criteria.***

Leases normally run for one year, sometimes with an option to renew. Depending on the unit, we may be able to work with you on different terms.
We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

  1. Pay your rent online.
  2. View your previous and upcoming payments.
  3. Add your renter’s insurance information (if needed).
  4. Submit and track maintenance requests.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

We are ready to fulfill your property rental requests and assist you in every way possible.

We will always fix everything that is our responsibility as outlined in your lease agreement. 

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent is due monthly usually on the 1st of each month.

Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or PAD.

One-time payments may also be available in your tenant portal.

***If PAD is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.***

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.
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